Last updated: January 2025
VoiceBrainy is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
VoiceBrainy ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains our privacy practices and how we handle the information we collect.
This Privacy Policy applies to our website (voiceBrainy.com) and all related applications, services, and products. Please read this Privacy Policy carefully. If you do not agree with our privacy practices, please do not use our Service.
Personal Data: Any information relating to an identified or identifiable person, including your name, email address, phone number, IP address, and usage information.
Lead Data: Contact information of potential customers provided by you for calling via VoiceBrainy, including names, phone numbers, and related business information.
Call Recording Data: Audio recordings, transcripts, and metadata from calls made through VoiceBrainy.
Processing: Any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
We collect information in several categories:
A. Information You Provide Directly
B. Information Collected Automatically
C. Call Recording Data
We use the information we collect for the following purposes:
A. Service Delivery
B. Account Management
C. Improvement & Analytics
D. Legal & Compliance
For EU residents, we process your personal data on the following legal bases:
You have the right to object to processing based on legitimate interests. Contact us at privacy@voiceBrainy.com to exercise this right.
We do not sell your personal data. However, we may share information in the following circumstances:
A. Service Providers
Third-party providers who assist us in operating our website and conducting our business, including:
These providers are bound by confidentiality agreements and are only allowed to use your information to perform services on our behalf.
B. Regulatory Compliance
We may disclose information to comply with legal obligations, including requests from law enforcement, courts, or regulatory authorities. We will provide notice when legally permitted.
C. Business Transfers
If VoiceBrainy is acquired, merged, or sold, your information may be transferred as part of that transaction. We will provide notice and option to opt-out if permitted by law.
D. With Your Consent
We may share your information with third parties with your explicit consent.
We implement industry-standard security measures:
Data Retention Periods:
Account Information
Retained as long as your account is active. You may request deletion by contacting support@voiceBrainy.com
Call Recordings & Transcripts
Retained for 90 days minimum (per TRAI requirements) and up to 1 year for compliance. You can delete earlier by exporting and deleting from the dashboard.
Lead Data
You control this data. You may delete leads from your dashboard at any time.
Cookies & Tracking Data
Typically retained for up to 2 years or until explicitly cleared from browser.
Backup Data
Retained in encrypted backups for up to 30 days for disaster recovery purposes.
Depending on your location, you have the following rights:
A. Access Your Data
Request a copy of all personal data we hold about you. Submit requests to privacy@voiceBrainy.com
B. Correct Your Data
Update inaccurate or incomplete information in your account settings.
C. Delete Your Data
Request deletion of your account and associated data, subject to legal retention requirements. Your account can be deleted directly from account settings or by contacting support.
D. Data Portability (GDPR)
Request your data in a structured, commonly-used, machine-readable format so you can transfer it to another service.
E. Withdraw Consent
Withdraw consent for marketing communications or other processing at any time. Unsubscribe links are available in all marketing emails.
F. Object to Processing
Object to processing of your data for marketing, analytics, or other non-essential purposes.
To exercise any of these rights, email privacy@voiceBrainy.com with your request. We will respond within 30 days (60 days for complex requests).
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to these external sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing information.
Integrated services (like CRM platforms) may collect data directly. Please review their privacy policies for details on their data handling practices.
VoiceBrainy operates globally. Your information may be transferred to, stored in, and processed in countries other than your residence, including countries that may not have the same data protection laws.
For EU Residents: When we transfer personal data outside the EU, we use:
By using VoiceBrainy, you consent to the transfer of your information to countries outside your home country, which may have different data protection rules.
VoiceBrainy is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately. Contact privacy@voiceBrainy.com if you believe a child's information has been collected.
All calls made through VoiceBrainy are recorded. You are responsible for ensuring that:
Lead Privacy: You are responsible for respecting the privacy of the leads you call. We recommend:
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by:
Your continued use of VoiceBrainy after changes become effective means you accept the updated Privacy Policy.
For users subject to GDPR, VoiceBrainy acts as a data processor for the lead data you provide. We have a Data Processing Agreement (DPA) available upon request.
The DPA includes standard data protection terms, data subject rights, and compliance obligations. Request a copy by emailing privacy@voiceBrainy.com